On Craft.
My fiancée gave me a leather jacket for Christmas. A nice leather jacket. A really nice leather jacket. An impeccably built, timelessly styled, embarrassingly expensive leather jacket. A Schott Bros. leather jacket. In case you’re unfamiliar with Schott, they are makers of the archetypal leather motorcycle jacket, the type of jacket you think of when you think of leather jackets. Made in New York City (and now Elizabeth, NJ) for nearly a century, Schott’s iconic products define the cliché “often imitated, never duplicated.” Trust me, you’ve seen their jackets. Built from impossibly soft, yet seemingly bulletproof cowhide and heavy gauge hardware, Schott makes the type of jacket you can wear for 40 years, then pass down to your son.
Schott cares about craft.
• • •
Across the bay from Schott is Greenwich Village’s Minetta Tavern. The Minetta Tavern features a hamburger that many burger enthusiasts tout as the finest in the world—the famed Black Label burger. The Black Label burger is a cocktail of prime Creekstone Farms beef—over 8 ounces of brisket, skirt steak, and wildly dry-aged ribeye from NYC meat purveyor Pat LaFrieda, seared on a plancha grill with a terrifying amount of clarified butter, seasoned liberally, capped with weapons-grade caramelized onions, and served on a buttered, toasted, sesame-studded brioche bun from sister restaurant Balthazar’s bakery. Lest you think the Black Label burger is a paean to gluttony, note that there is no cheese. “I don’t think it needs the cheese,” says Minetta chef Riad Nasr, likely owing to the presence of the telltale musky, blue cheese notes that come from dry-aged beef. Oh yeah, I almost forgot, the best burger in the world is served with a heaping helping of Balthazar-style french fries, arguably NYC’s best.
The Minetta Tavern cares about craft.
• • •
What is craft? The Free Online Dictionary defines craft as “skill in doing or making something.” The verb form goes one step further, “to make or construct something in a manner suggesting great care or ingenuity.” When we think of craft, I’m willing to bet that the same image flashes through our minds: a man in his late-40s or early-50s, with a craggy face and possibly a mustache, lovingly running a weathered hand against a freshly-planed piece of wood. He’s also probably wearing overalls. However, the concept and application of craft extends beyond the idyllic woodshop. I, for one, became acutely aware of it when I was in design school. During 3D design and structure courses, my professors would exalt the craft of some students, and decry the craft of those less fortunate. “Watch your craft,” they’d say, defined in this instance as the degree to which your edges were cut crisply, your corners were dead-on-balls 90° true, your glued surfaces were smooth and not rippled with adhesive. Whether your project was founded on sound design thinking seemed to be of secondary importance to whether it was made well. Craft was a tangible object, possessed by some but unreachable by others. I would’ve given myself an B+ for craft.
So where does craft come from? What do Schott and the Minetta Tavern know that other leather merchants and burger-flippers don’t? How do you transcend being a mere maker to become a true craftsman? You work at it. You sweat the details. You source the highest-quality materials. You research, and experiment, and test, and re-test, and re-re-test. And you don’t settle. For Schott and Minetta, being good isn’t good enough. Being the best isn’t even good enough. They need to be the best best. Schott’s famed Perfecto jacket has changed countless times since its debut in 1928, each change introducing new details that inch it ever closer to the Platonic ideal. The chefs at the Minetta Tavern constantly tinker with the makeup of the Black Label burger, adding or subtracting cuts of beef, adjusting their ratio. All this near-perfection comes at a premium, however. My Schott jacket was nearly $500, the Black Label burger, $26. It turns out you have to pay for craft.
Finally, since this is ostensibly a web design blog, how does craft apply to web design? A Working Library’s Mandy Brown—in her coincidentally titled blog post announcing her exit to Etsy—explains it better than I could:
In this manner, the web is itself an enormous place for craft—in that every bit of markup or CSS, every decision about font-size or color, every float, and every sentence have within them the opportunity for craft—the chance for the maker (be it the designer or the engineer or the writer) to put more of themselves into it than they have to. The tools have changed—from wood and blade to keyboard and cable—but the craftsmanship is hardly diminished.
So the next time you open your sketchbook, the next time you fire up Photoshop, the next time you sit down to pound out a few lines of code, ask yourself: am I a designer? Am I a writer? Am I a developer? Or am I a craftsman?
jesspgh
I enjoyed reading about two well crafted recent acquisitions of yours, but think this post would be even better with a photograph of you in this fancy new jacket. I an envious. That is one fine present! Kudos, Michelle!
Devan
Some very open-ended questions followed by some context: In that delightful New Yorker article on Heinz Ketchup, Gladwell discusses the consumer food product revolution in which developers realized that no matter how well-crafted their product, they couldn’t find a Platonic Ideal—because there were two or three or four versions of the Ideal across their customer base.
Fair enough for tomato sauce, but this seems plainly wrong for the Black Label Burger: If you like burgers, you will appreciate, love, and prefer that burger (or so I hear).
In both cases, though (as in the Schott case, I’d say), craft requires a beholder who, for economic reasons, is not the same person as the craftsperson and is paying for the crafted product.
So, my questions: Who is/are the beholder(s) in the case of web design? Programming? Copywriting? Is that act of beholding invisible to the beholder(s)? In other words, are there some activities within the web umbrella which split economic relations from appreciation of craft? If so, does that affect web culture in a way that makes it different from food culture? If so, how?
Jay
To answer your question, Devan, I’m not quite sure who the beholders are in web design. With all due respect to our clients—and I’m using “our clients” to refer to the entirety of web design consumers—they’re primarily uneducated when it comes to our field, and I’m certain they’d admit as much. I always wonder how a particular client came to work with an agency like, for instance, Happy Cog. I’ve run into few clients who truly lived and breathed the web in the same manner that designers do. A gentleman at Sewanee was one, and it’s no coincidence that they’re now working with Unit Interactive.
In the consumption of other goods and services, it seems like there’s a lot more knowledge on the customer’s part regarding the respective quality of various clothiers, or restaurants, or furniture designers, or automobile manufacturers, etc.
It’s quite possible that in web design, the beholders are other web designers. That doesn’t do much for our bottom line.
Nate
Unless the site is contributing directly to the client’s bottom-line (through a shopping cart or advertisements or some other revenue model) it may make more sense to consider our services as contributing to an overall product—the beef in the burger, the leather in the jacket, the wood in the furniture, though significantly less inert. A better analogy may be that of a small cog (zing) in a bigger machine. The craftsmanship of the cog no doubt matters to the success or failure of the machine, but let’s not kid ourselves: the people are here to see the result of the machine not the wheels grinding.
Thus the beholder is not the purchaser of our services but the one sipping the well-crafted coffee or the perfectly concocted meal. In short, the people we choose to work with must be craftsman themselves. Insofar as our work on the website allows them to do their thing, we succeed. If the odd visitor is delighted by the attention to detail on the site, the care and expertise evident in its preparation, so much the better. Perhaps a new customer or two results and the cycle will continue.
Geoff
Craftsmanship is the final 15% of the way there – the difference between the B that everyone knows the teacher will curve up and the A+ most of us have no way to recognize. It’s the sacrificial lamb of progress.
What kind of hippie wears leather jackets to the burger stand, anyway, hippie?
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